Microsoft Exchange Server is a server program that runs on Windows Servers that lets users perform email transactions, store calendars and manage contacts. Both the Standard and Enterprise editions of Microsoft offer several high end features consolidated into just one option for Exchange Server 2010. Most of the Windows Exchange Server issues occur due to the lack of in-depth knowledge about the software. To help users fix this, Microsoft has developed an application called the Microsoft Exchange Troubleshooting Assistant. Read on to know more about this Windows help assistant.
- Close the device with which you are trying to access and restart it.
- Open Internet Explorer from the desktop shortcut or from the start menu.
- Launch the Microsoft exchange support website. Go to the upgrade page and make sure that all patches and upgrades have been installed on the server properly.
- Company staff usually does not have privileges to upgrade servers. Get in touch with your company’s software department and ask for support in keeping your Microsoft Exchange’s products updated with latest upgrades.
Download and Install Troubleshooting Assistant
Microsoft has developed the “Microsoft Exchange Troubleshooting Assistant” to help you troubleshoot Microsoft Exchange related issues automatically. This program will let you check for issues on your Microsoft Exchange Server and fix the issues detected on the prompt.
- Open Internet Explorer and go to the Microsoft Exchange Troubleshooting Assistant website.
- Navigate to the download page and click on the “Download” button.
- A download notification pops up. Select a desired location to save the installation file and click “Save”.
- Wait for the program to download completely. Do not close Internet Explorer during the process.
- Once the download is completed, open the “Microsoft Exchange Troubleshooting Assistant” icon from the selected location. This initiates the installation process.
- In the Installation Wizard box that pops up, select a location to install the program files and proceed to finish the installation following the instructions carefully.
Run Troubleshoot Assistant
- Open the “Microsoft Exchange Troubleshooting Assistant” using the desktop shortcut or from the Start menu. Go to the “Programs” submenu in the “Start” menu and select the program.
- The Troubleshooting assistant will scan your local machine and the server to check for issues. Once the scanning is done, it will then generate a report on the status of your Exchange server.
- If any issues were detected during the scan, the troubleshooting assistant will provide you help with how to solve them.
Download the Microsoft Troubleshooting Assistant only from the genuine Microsoft website. Refer Windows Help articles on the web page for more assistance.